Frequently Asked Questions

1. How do I know my reservation was booked?
You will receive an SMS and email on confirmation of your booking with Balaji Travco.
2. Do I need to confirm my flight reservation?
There is no need to confirm your reservation. If you need any information, you can login to My Bookings or call our customer service team at the call centre number mentioned above.
3. Do I need to re-confirm my flight before departure?
It is not necessary to confirm reservations for domestic flights.
4. How do I confirm my seat assignments?
This facility is available only for frequent fliers and business class passengers, otherwise you can request for seats at the check-in counter.
5. Is there a cancellation policy for flights booked on Balaji Travco?
Each airline has different cancellation charges. They are mentioned on the booking page at the time of making reservation. Check the Fare Rules for the booking to get complete information about the airline? cancellation policy.
Over and above the airlines cancellation charges, Balaji Travco charges Rs. 250 as standard cancellation charges for bookings cancelled through our call centre.
Balaji Travco has also launched online cancellation of domestic flight bookings. If you choose to cancel a flight booking online, the standard cancellation charge will be only Rs. 300.
6. How do I cancel a flight reservation?
Flight bookings made on Balaji Travco can be cancelled online or offline.
Offline Cancellation:You can cancel flight bookings by calling our 12x7 Customer care number at +91-11-40304030.
For cancellations made via the call centre, standard cancellations charges of Rs. 250 will apply over and above the airlines own cancellation charges.
Online Cancellation: Balaji Travco has introduced online cancellation of domestic flight bookings. To cancel any domestic flight booking and if the travel is more than 24 hours away, log into the My Bookings section from the Balaji Travco homepage.
Click the Balaji Travco Reference Number for the booking you wish to cancel and click the Cancel Flight tab. You will be asked to review and confirm the details before final cancellation. Online cancellation will be processed within 12 hours.
For cancellations made online, standard cancellation charges of Rs. 150 will apply over and above the airlines own cancellation charges.
7. How do I amend a flight reservation?
Please contact our customer service centre at +91-11-40304030.
8. What is the maximum number of seats I can book?
A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travellers you will have to re-complete the booking process for the additional travellers or ask for a special group quote from our travel specialist.
9. What is an e-ticket?
An e-Ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter when checking in for the flight.
10. How will I get my e-ticket details?
Your e-ticket details will be sent to the email address you have provided during the booking process. If at any time, you need to reprint your e-ticket, just login to My Bookings, select the ticket and click the Print button.
11. How will I get my boarding pass for an e-ticket?
You will need to show your e-ticket confirmation email and your e-ticket number at the check-in counter. The airline representative will issue your boarding pass thereafter.
12. Is it necessary to show my e-ticket confirmation email at the airport check-in counter of the airline?
It is not mandatory to show your e-ticket confirmation email. In case you are not carrying the e-ticket confirmation email, you will need to show a photographic proof of identity (passport, driver? license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-ticket confirmation email and your e-ticket number.
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